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Terms & Conditions

These terms and conditions apply to all purchases, please read them carefully.

1. Acknowledgement
Providing you give us a working email address all orders will be acknowledged and we will inform you when the products have been despatched.

2. Availability
All orders are subject to availability of products. If the products you order are not available we will notify you immediately and give you the choice of either cancelling or waiting for delivery by an agreed date.

3. Prices
While we try to ensure that all prices on our website are accurate mistakes can sometimes occur. If we discover an error in the price of products you have ordered we will contact you as soon as possible and give you the option of either reconfirming your order at the correct price or cancelling it.

4. Returns Policy
Items may be returned to us within 7 days of receipt provided they are in original condition. Your payment will then be returned in full (minus any shipping charges)

5. Secure payment online
When you place your order online your details are fully encrypted and your payment is handled by WorldPay. This prevents the possibility of unauthorised access or disclosure.

6. Privacy
Information you give us will in no circumstances be released to third parties.

7. Cards accepted
We accept most major credit and debit cards.

8. Alternative methods of payment
You do not have to pay for your goods through the website. You can place your order by telephone or you can pay by cheque or by money transfer.

9. Fulfilment
Please note that your credit/debit card will be debited before despatch. If we are then unable to fulfil your order for any reason we will refund your payment immediately.

10. Delivery
Our aim is to despatch all orders within 24 hours and to get your order delivered within 3 working days within the United Kingdom and within 10 working days to all other addresses.However please allow up to a maximum of 28 days.

11. Import Duties and Taxes
You are responsible for the disclosure and payment of any import duties or taxes which apply in the country to which the products are delivered.

12. Warranty
All Active Tools products are guaranteed against failure for 12 months from the date of purchase. If a product proves to be faulty within this period you may return it to us for repair or exchange, as is appropriate.

13. Product Changes
Active Tools have a policy of continuous product
improvement so we reserve the right to change product specifications without notice.

14. Validity
If any of these Terms and Conditions are held to be unenforceable it shall not affect the enforceability of the rest of these Terms and Conditions.

15. No Variation or Representation
Nothing said by Active Tools personnel shall amount to a variation of these Terms and Conditions or a representation about the nature or quality of our products except where this is confirmed in writing by a director of the company.

16. Governing Law and Jurisdiction
English law governs these terms and conditions and you submit to the exclusive jurisdiction of the English courts.